Important Festive Season Advice & Emergency Contacts for Your Tenancy 🎄✨

Important Festive Season Advice & Emergency Contacts for Your Tenancy 🎄✨

We are writing to you in advance of the Christmas and the New Year period, to offer our advice to ensure a smooth festive season for you.

Please click here to access our Tenancy Handbook, which contains essential information, and in particular outlines who to call for particular emergencies, which we list below for ease and for you to keep safe.

  • If you smell Gas, immediately call National Gas Emergency on 0800 111 999
  • To report a power cut to your Distribution Network Distributor call 105
  • To report an issue with your water supply:
Thames Water click here
Severn Trent click here
  • If you have a life-threatening emergency, contact the emergency services on 999.
  • For any non-urgent maintenance, please report using this link and attach pictures if possible.
Our Christmas opening and closed times are as follows:

Tuesday 24th December – Christmas Eve -Closed
Wednesday 25th December – Christmas Day – Closed
Thursday 26th December – Boxing Day – Closed
Friday 28th December – Closed
Saturday 29th December – Closed
Monday 30th December – OPEN 8.45 am to 5.30 pm
Tuesday 31st December – New Years Eve – Closed
Wednesday 1st January – New Years Day –Closed

During this time, our staff, like you, will be away from their workplace but we will be checking the emergency line for any life-threatening events.

We will be unable to deal with anything of a day to day nature, until our contractors are back after the Christmas break. Therefore, we respectfully ask you to only report anything that is truly urgent and we will do our utmost to call upon our contractors to meet with you.

If you could please take note of the following, as any issues that arise due to tenant neglect, would be your expense, not that of your Landlord.

  • Test smoke detectors and carbon monoxide alarms
  • Leave the Thermostat on - Set the thermostat to a low, but consistent temperature, to prevent the build-up of damp and mould and keep the pipes from freezing over. This small step can prevent significant damage
  • Ensure you have enough pressure in your boiler, so that it does not turn off and check batteries in your thermostat, another reason sometimes, heating fails
  • Bleed radiators
  • Don’t overload plug sockets
  • Don’t leave candles unattended
  • Don’t leave candles near Christmas trees or other greenery
  • Opt for battery-operated candles
  • Switch off or unplug fairy lights at night and when going outInspect Christmas lights for signs of damage before using

Wishing you a very Merry Christmas and a safe and Happy New Year, with warmest regards from everyone in the Lettings team at Perry Bishop. 🎄🎄🎄

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