Important Festive Season Advice & Emergency Contacts for Your Tenancy 🎄✨

Important Festive Season Advice & Emergency Contacts for Your Tenancy 🎄✨

As we approach Christmas and the New Year, we wanted to share some helpful guidance to ensure everything runs smoothly for you over the festive period.

You can find full details in our Tenancy Handbook, including who to contact in different emergencies. For ease, we've highlighted key numbers below, please keep these somewhere safe:

🚨 Emergency Contacts

  • Gas Leak: Call National Gas Emergency on 0800 111 999
  • Power Cut: Call 105 to reach your local Distribution Network Distributor
  • Water Supply Issues: Thames Water – click here Severn Trent – click here
  • Life-threatening Emergency: Call 999
  • Non-urgent Maintenance: Please report using this link and attach pictures if possible

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Our Christmas opening and closed times are as follows:

Christmas Eve - Closed
Christmas Day - Closed
Boxing Day - Closed
Saturday 27th December - Closed
Monday 29th December - OPEN 9.00 am to 3.00 pm
Tuesday 30th Decembrer - OPEN 9.00 am to 3.00 pm
New Years Eve - Closed
New Years Day - Closed
Friday 2nd January 2026 - OPEN - 9.00 am to 5.30 pm

We will be unable to deal with anything of a day to day nature, until our contractors are back after the Christmas break. Therefore, we respectfully ask you to only report anything that is truly urgent and we will do our utmost to call upon our contractors to meet with you.

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🌡️ Before You Head Away or Settle In

To avoid preventable issues (which may be chargeable if caused by neglect), please take a moment to check the following:

  • Test smoke detectors and carbon monoxide alarms
  • Leave your thermostat on a low, consistent temperature to help prevent damp, mould, and frozen pipes
  • Check your boiler pressure and thermostat batteries
  • Bleed radiators if needed
  • Avoid overloading plug sockets
  • Never leave candles unattended or near Christmas trees/greenery
  • Consider using battery-operated candles
  • Switch off/unplug fairy lights at night or when going out
  • Inspect Christmas lights for any damage before using them

Wishing you a very Merry Christmas and a safe, Happy New Year.

With warmest regards,

The Lettings Team at Perry Bishop

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